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Terms and Conditions

MAYFAIR HOME FURNITURE LIMITED
OUR TERMS & CONDITIONS OF TRADE
1. THESE TERMS
1.1 What these terms cover. These are the terms and conditions on which we supply products to you. The products we supply to you are the furniture and household items displayed on our website (“goods”) and our advice and delivery services (“services”). These terms and conditions, together with the information on our website and the information you give us when you place your order will, when we email you to confirm that we have accepted your order, be our contract.
1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
1.3 A brief note about your legal rights. As a consumer you have legal rights, which we describe in these terms and conditions, but there are a lot of them and they can be confusing. In certain circumstances, you have the right to cancel or end our contract, and we deal with those rights in clauses 8 and 9. If the goods we supply to you are, for example, not of satisfactory quality, you have the right to reject them, which is a different right we deal with in clause 11. It is important that you read these terms carefully to understand your rights.
2. INFORMATION ABOUT US AND HOW TO CONTACT US
2.1 Who we are. We trade through our website at www.mayfairhomefurniture.com. We are Mayfair Home Furniture Limited a company registered in England and Wales. Our company registration number is 09442114 and our registered office is at Level 1, Devonshire House, 1 Mayfair Place, London W1J 8AJ.
2.2 How to contact us. You can contact us by telephoning our customer service team at 02036272798 or by writing to us by email at sales@mayfairhomefurniture.com or by post at Mayfair Home Furniture, Level 1, Devonshire House, 1 Mayfair Place, London W1J 8AJ.
2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.
3. OUR CONTRACT WITH YOU
3.1 How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the product, or if you have already paid for the product, refund the purchase price to you. If we are unable to accept your order this might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
3.3 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
3.4 We only sell to the UK. Our website is solely for the promotion of our products for delivery in the UK. Unfortunately, we do not deliver to addresses outside the UK.
3.5 You must be over 18 to purchase products from us.
4. OUR PRODUCTS
4.1 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. Although we have made every effort to be as accurate as possible, all sizes, weights, capacities, dimensions and measurements of products indicated on our website may vary slightly from the products delivered.
4.2 Product packaging may vary. The packaging of the product may vary from that shown in images on our website.
5. YOUR RIGHTS TO MAKE CHANGES
If you wish to make a change to the product you have ordered please contact us using the details shown above. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 8).
6. OUR RIGHTS TO MAKE CHANGES
Minor changes to the products. We may change the product:
(a) to reflect changes in relevant laws and regulatory requirements; and
(b) to implement minor technical adjustments and improvements. These changes will not affect your use of the product.
7. PROVIDING THE PRODUCTS
7.1 Delivery costs. The costs of delivery for goods you order from us is included in the price of the goods unless otherwise advised on our website. Any additional cost of delivery will be as displayed to you on our website payment pages when you place your order.
7.2 When we will provide the products. When you browse our products before purchasing, you will see that each product has an estimated period of time for delivery. These are estimates only and the actual length of time for delivery will depend on factors such as how busy the manufacturer is, the state of the transport system and so on. We will provide you with an estimated time for delivery when we email you to confirm your order, but this is again an estimate. However, we will make sure that the product that your order is delivered to you within 30 days of placing your order. We will contact you nearer the time of delivery to arrange a date and time period within which we can deliver. If you have a particular reason for wanting delivery to take place by a particular date, please contact us before you place your order. We will only be able to deliver your product by a particular date you specify if we confirm that to you in writing.
7.3 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
7.4 If you are not at home when the product is delivered. It is essential to our delivery service that you at home when your products are delivered, as they need to be signed for and we will require access to your property in order to deliver them. If you are not at home when we try to deliver the product, we will be happy to arrange another delivery slot with you, but we will need to make an additional redelivery charge which you will need to pay in advance of delivery. Redelivery charges vary according to size and weight of product and whether it requires assembly. Products above a certain weight need to be carried by two people in order to comply with health and safety regulations. Our redelivery charges are as follows:
1 man: £18 or 40% of item value, whichever is greater, up to a maximum of £180
2 man: £80 or 50% of item value, whichever is greater, up to a maximum of £180
2 man plus assembly: £150 or 60% of item value, whichever is greater, up to a maximum of £180

7.5 If you do not re-arrange delivery. After a failed delivery to you, we will contact you to try to re-arrange delivery. We may incur storage costs as a result of storing the products until delivery and we may charge you for such storage costs, which you will need to pay in advance of delivery. There will also be a charge for making the additional delivery as shown in clause 7.4 above which you will need to pay in advance of delivery. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery we may end the contract and clause 10.2 will apply.
7.6 If we cannot gain access to provide our delivery services. It is your responsibility to make sure that the product you have ordered is physically capable of being delivered to your property. If we cannot physically deliver the product you have ordered to your property, or if you do not allow us access to your property to perform our delivery services (and you do not have a good reason for this) we may charge you additional costs incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or re-arrange access to your property we may end the contract and clause 10.2 will apply.
7.7 Your legal rights if we deliver goods late. You have legal rights if we deliver any goods late. If we miss the delivery deadline for any goods then you may treat the contract as at an end straight away if any of the following apply:
(a) we have refused to deliver the goods; or
(b) you told us before you placed your order that delivery within the delivery deadline was essential and we agreed to that in writing.
7.8 Setting a new deadline for delivery. If we have delivered your goods late, and if you do not wish to treat the contract as at an end straight away, or do not have the right to do so under clause 7.7, you can give us a new deadline for delivery, which must be reasonable, and you can treat the contract as at an end if we do not meet the new deadline.
7.9 Ending the contract for late delivery. If you do choose to treat the contract as at an end for late delivery under clause 7.7 or clause 7.8, you can cancel your order for any of the goods or reject goods that have been delivered. If you wish, you can reject or cancel the order for some of those goods (not all of them), unless splitting them up would significantly reduce their value. After that we will refund any sums you have paid to us for the cancelled goods and their delivery. If the goods have been delivered to you, you must allow us to collect them from you. We will pay the costs of collection. Please call customer services on 02036272798 or email us at sales@mayfairhomefurniture.com to arrange collection.
7.10 When you become responsible for the goods. A product which is goods will be your responsibility from the time we deliver the product to the address you gave us.
7.11 When you own goods. You own a product which is goods once we have received payment in full, including any additional delivery or storage charges.
7.12 What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you, for example, information about the delivery address, which may affect our ability to deliver the products. We may contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 10.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
7.13 Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:
(a) deal with technical problems or make minor technical changes;
(b) update the product to reflect changes in relevant laws and regulatory requirements;
(c) make changes to the product as notified by us to you (see clause 6).
7.14 Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 30 days and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.
7.15 We may also suspend supply of the products if you do not pay. If you do not pay us for the products and any additional storage or delivery charges when you are supposed to (see clause 12.4) and you still do not make payment within 7 days of us reminding you that payment is due, we may suspend supply of the products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products. As well as suspending the products we can also charge you interest on your overdue payments (see clause 12.5).
8. YOUR RIGHTS TO END THE CONTRACT
8.1 You can end your contract with us at any time up to 14 days after your goods have been delivered, as well as in the circumstances set out in clause 7. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
(a) If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back), see clause 11;
(b) If you want to end the contract because of something we have done or have told you we are going to do, see clause 8.2;
(c) If you have just changed your mind about the product, see clause 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of collection of any goods, which are the same as the charges for an additional delivery, in advance of collection.
8.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been delivered and you may also be entitled to compensation. The reasons are:
(a) we have told you about an upcoming change to the product or these terms which you do not agree to (see clause 6);
(b) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
(c) there is a risk that supply of the products may be significantly delayed because of events outside our control;
(d) we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days; or
(e) you have a legal right to end the contract because of something we have done wrong (including because we have delivered late (see clause 7.7).
8.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013). If you have bought products from us online you have a legal right to change your mind within 14 days of us delivering those products to you and receive a refund. If you have damaged or used the product since it was delivered to you, we can reduce the amount of your refund by the amount your damage or use of the product has diminished its value. If you wish to exercise this right to change your mind, you must contact us to tell us this within 14 days of the date of delivery. We will arrange to collect that product from you, but you will need to pay the cost of that collection in advance, which will be as shown below. If you fail to provide us with access to your property to collect the product at the agreed time, you will need to agree another collection slot with us and pay in advance for that collection as well, which will mean you have to pay double the amounts shown below:
1 man: £18 or 40% of item value, whichever is greater, up to a maximum of £180
2 man: £80 or 50% of item value, whichever is greater, up to a maximum of £180
2 man plus disassembly: £150 or 60% of item value, whichever is greater, up to a maximum of £180

8.4 When you don't have the right to change your mind. You do not have a right to change your mind in respect of any products which become mixed inseparably with other items after their delivery. If you have attached or connected the product you purchase from us to anything at your property, we will regard it as having become mixed inseparably.
8.5 Delivery in instalments? If we are making deliveries of products you ordered at the same time to you in instalments, the length of time you have to cancel because you have changed your mind is extended to 14 days after the last instalment delivery.
9. HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND)
9.1 Tell us you want to end the contract. To end the contract with us, please let us know by phone, email or post. Call customer services on 02036272798 or email us at sales@mayfairhomefurniture.com. Please provide your name, home address, details of the order and, where available, your phone number and email address. By post, simply write to us at the address shown on our website, including details of what you bought, when you ordered or received it and your name and address.
9.2 Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must arrange for us to collect the products from you and (except in the circumstances below) pay our charge for collecting those products in advance. Please call customer services on 02036272798 or email us at sales@mayfairhomefurniture.com to arrange collection. If you are exercising your right to change your mind you must contact customer services no later than 14 days after the date of delivery of the product.
9.3 When we will pay the costs of collection. We will pay the costs of return:
(a) if the products are delivered faulty or misdescribed; or
(b) if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.
In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of collection.
9.4 What we charge for collection. If you are responsible for the costs of return and we are collecting the product from you, we will charge you for collection, as follows:
1 man: £18 or 40% of item value, whichever is greater, up to a maximum of £180
2 man: £80 or 50% of item value, whichever is greater, up to a maximum of £180
2 man plus disassembly: £150 or 60% of item value, whichever is greater, up to a maximum of £180

9.5 How we will refund you. We will refund you the price you paid for the products minus collection costs, by the method you used for payment. However, we may make deductions from the price, as described below.
9.6 Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:
(a) We may reduce your refund of the price to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
(b) If you fail to pay the charge for collection of the products in advance, we may reduce your refund by the amount of the charge for collection.
9.7 When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then your refund will be made within 14 days from the day on which we collect the product back from you.
10. OUR RIGHTS TO END THE CONTRACT
10.1 We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:
(a) you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;
(b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, a suitable time and place for delivery; or
(c) you do not, within a reasonable time, allow us to deliver the products to you, or allow us access to your premises, or the products cannot physically be delivered to the address you have given us.
10.2 You must compensate us if you break the contract. If we end the contract in the situations set out in clause 10.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you for any delivery we have made or attempted to make to you and reasonable compensation for the net costs we will incur as a result of your breaking the contract.
11. IF THERE IS A PROBLEM WITH THE PRODUCT
11.1 How to tell us about problems. If you have any questions or complaints about any product, please contact us. You can telephone our customer service team at 02036272798 or write to us either by email at sales@mayfairhomefurniture.com or by post at the address shown on our website.
11.2 Your legal rights. We are under a legal duty to supply products that are in conformity with this contract. Nothing in these terms will affect your statutory legal rights. For further information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06. If your product is goods, for example furniture, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality.
11.3 Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must allow us to collect them from you. Please call customer services on 02036272798 or email us at sales@mayfairhomefurniture.com to arrange collection.
12. PRICE AND PAYMENT
12.1 Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you place your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 12.3 for what happens if we discover an error in the price of the product you order.
12.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
12.3 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
12.4 When you must pay and how you must pay. We accept payment with the payment methods shown on the payment page of our website. All products must be paid for when you order them.
12.5 Despite our normal arrangement where you make payment in advance, there may be reasons why you owe us money, for example, for additional delivery or collection charges. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of Barclays Bank plc from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
13. OUR REWARDS SCHEME
13.1 When you purchase products from us, we will award you one point in our reward scheme for each pound sterling you spend on our products, not including delivery or collection charges. You can redeem these points against further purchases from our website. Each point is worth one penny only when used to purchase products from our website. Your points are personal to you and cannot be sold or transferred to someone else. Points in our reward scheme have no cash value.
13.2 Points in our reward scheme cannot be redeemed until they are credited to your account with us. Points in our reward scheme have no expiry date, but they will be lost if your account with us is closed or we cease to operate our reward scheme, which we may do at any time, provided we give you reasonable notice. We may close any account in our reward scheme on which no points have been earned or redeemed for a continuous period of 12 months. If an account in our reward scheme is closed, your right to redeem points from that account will be lost.
13.3 Points you have redeemed cannot be used again. If a transaction on which points in our reward scheme are issued or redeemed is cancelled, reversed or not completed, we will debit the relevant points from your account with us. If you don’t have enough points, or if we suspect fraud or misconduct, reward points may be refused or cancelled. We will correct the number of points in our reward scheme showing on your account if it is shown to our reasonable satisfaction to be wrong, but unless there are clear records showing this, our decision is final.
14. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
14.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if we exchanged emails about it during the sales process.
14.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you; of satisfactory quality; fit for any particular purpose made known to us before you placed your order; supplied with reasonable skill and care; and for defective products under the Consumer Protection Act 1987.
14.3 When we are liable for damage to your property. If we are providing services in your property, we will make good any damage to your property caused by us while doing so. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover while providing the services.
14.4 We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
15. HOW WE MAY USE YOUR PERSONAL INFORMATION
15.1 How we will use your personal information. We will use the personal information you provide to us:
(a) to supply the products to you;
(b) to process your payment for the products; and
(c) if you agreed to this during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us.
15.2 We will only give your personal information to third parties where the law either requires or allows us to do so.
16. OTHER IMPORTANT TERMS
16.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end the contract within 14 days of us telling you about it and we will refund you any payments you have made in advance for products not provided.
16.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. We may not agree if, for example, your assignee’s address is different to the delivery address you gave us when you placed your order.
16.3 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
16.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
16.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
16.6 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
16.7 Alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact an alternative dispute resolution provider. Please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform at https://webgate.ec.europa.eu/odr/main/index.cfm.

Schedule Cancellation Form
(Complete and return this form only if you wish to withdraw from the contract)
To: Mayfair Home Furniture Limited
Level 1, Devonshire House
1 Mayfair Place
London
W1J 8AJ

02036272798
sales@mayfairhomefurniture.com

I hereby give notice that I cancel my contract of sale of the following goods and for the supply of related customer service and delivery services,
Description of product:
Product order number:
Ordered on:
Received on:
My name:
My address:

My signature (only if this form is on paper)...........................................
Date: