RETURNS & REFUNDS
We hope that you’re happy with the items you order from Mayfair Home Furniture, but if you are not delighted with the products that you have chosen or if you need to return them for any reason, you can do within 7 days of receipt. We will be more than happy to offer you an exchange or a refund if the products are returned complete, in perfect condition, unused, unwashed and with the original packaging.
If you’d like to cancel or amend your order please contact our UK customer service team on 02036272798 or by writing to us by email at firstname.lastname@example.org or by post at Mayfair Home Furniture, Level 1, Devonshire House, 1 Mayfair Place, London W1J 8AJ. For more information about our returns and refunds policy, please see our Terms and Conditions.
Please contact us within 7 days of receiving the goods by email to email@example.com to inform us of your intention to return, please include in the email; several images of the damage, several images of the outside packaging, your reasons for return and if you would like a replacement or refund.
If a refund is required, this will be processed within 10 working days of receiving the item back into our warehouse. Please note it is critical that you keep all the original packaging and repack the item with care.
Please then return the goods in perfect condition, unused, unwashed and with the original packaging intact. It is important for your own security that you obtain proof of posting as, under our 30 day extended returns policy we cannot accept responsibility for goods that are lost or damaged in transit back to the warehouse, unless we are bringing them back.
If it is easier for you, we can arrange collection of the item on your behalf. The cost of this will be passed on to you and will deducted from any refund due. If you wish this option, let us know and we will contact you to arrange everything for you and confirm your courier options and cost of collection.
To minimize the risk of returning your item, please ensure each of the following points has been considered prior to making your purchase:
- The colour and style fits in with your room plans
- The items ordered is fit for purpose both now and in future
- Your dimensions are correct and the product will fit where it is intended
- The delivery address can receive the product - be sure of access, check dimensions, make sure it fits though all doorways, stairwells and any other access routes necessary.
When you receive goods that require assembly, prior to installing, it is very important that you check the instructions and any parts listed to ensure that you have all the relevant parts and that you can fit the product in strict accordance with the manufacturer’s instructions. We cannot refund products that have been wrongly fitted or be responsible for any consequences of miss-fitting our products.
If the product is found to be damaged or faulty then our standard returns policy in relation to damaged or faulty goods will apply. Our returns policy does not affect your legal and statutory consumer rights.
YOUR RIGHT TO CANCEL
If you’ve changed your mind about your order you can cancel by notifying us in writing at any time from placing the order up to 5 days after the date that your goods are delivered to you. If you cancel after your order has been delivered we will arrange a collection date which is convenient for you, but you would have to pay our costs of collecting the goods.
The returns are subject to a restocking fee as follows:
1 man: £35 or 25% of item value, whichever is greater, up to a maximum of £100
2 man: £70 or 40% of item value, whichever is greater, up to a maximum of £150
2 man plus disassembly: £150 or 60% of item value, whichever is greater, up to a maximum of £180
Once you have cancelled your order we will aim to process your refund as soon as possible and within a maximum of 14 days from the date we collect the goods from you. Please read our Terms and Conditions for full details about your right to cancel.
We only work with reputable and reliable furniture manufacturers and distribution companies. Your order should be delivered to you as described on our website. However, if there is something wrong with your order we will work with you to make it right. Please read our full Terms and Conditions for what we consider to be minor variations to products shown on our website. If you consider your order to be faulty, please contact us to discuss your concerns. Options available if your product is faulty include repair, a replacement, or a refund when we will collect the faulty product.
If you do opt for a refund, we will confirm this via email and the price of the item will be refunded using the same method you originally used to pay for your order. You will not be charged for any collection fees and you will receive your refund monies within 14 days of collection by us of the faulty product.
RETURNS OF BESPOKE ITEMS
Please be aware that different rules apply if you have ordered bespoke items which have been made to your specifications. In these circumstances, Your Right to Cancel, as described above, does not apply. Please ensure that you make careful decisions when purchasing bespoke furniture as if you change your mind we will not be able to refund you.
Even if you have changed your mind and wish to cancel your purchase, or if you believe your products are faulty and would like them to be replaced or collected in exchange for a refund, you have a responsibility to treat them carefully and keep them in good condition. Please note it is critical that you keep all the original packaging and repack the item with care. If we receive the products back in a worse condition than they would have been treated in a shop, we are entitled to charge you for the amount they have reduced in value. Please read our full Terms and Conditions regarding your responsibilities on ending a contract with us.